MEMBERSHIP POLICY

1. INTRODUCTION OF MEMBERSHIP PROGRAM

1.1. Natural World Trading Co., Ltd  (“NWT”, “we” or “our”) introduces NWT Member Code for our registered Member to accumulate bonus point while purchasing our products applicable to the NWT Membership Program ( or “Program”).

1.2. At the time customer successfully registers to become a Member of NWT (“Member”), Member hereby acknowledges that Member has read, understood and complied with all Member Rules.

1.3. We reserve the right to change terms and conditions provided herein at any time as well as launch any promotional program applicable to the Program. These changes might affect, including but not limited, affiliate partners, benefits related to the membership. Any modification, supplementation of the Program shall be published from time to time on our website and other communication channels.

 

2.  SUBJECT OF REGISTRATION

2.1. NWT Membership Program is available to individuals who are 18 years old or higher and Vietnamese citizen, foreigner permanent resident or work permit holder in Vietnam (hereinafter referred to as “Member”).

2.2. Each Member shall only be granted one (1) member code. Member may change its owned personal details, communications preferences or cancel Membership right at any time by informing us by written form available at our store.

3. PERSONAL DATA AND ITS PURPOSES

3.1. The personal data customer provided helps us to understand customer’s needs, maintains our relationship with customer (Member), process transactions (if any), fulfill our delivery obligations for any products, services or activities we undertake with Member, and improve the quality of our services. In particular, we collect Personal Data of customer for the following purposes, including without limitation: (a) to process relevant information for the provision of products, services or activities that best meet the preferences or needs of Member; (b) to respond to feedback from Member.

 4.POLICY

4.1. Membership code is used for accumulation of points that may be offset directly into the bill for the next purchase, and to upgrade Membership Tier. Payment by gift voucher under any forms shall not be counted to collect bonus points.

4.2. Every spending of VND 10,000 equals to 100 points. At whatever time that the total spending equals to VND 1,000,000 Member are entitled to redeem VND 10,000 into the next purchase. The expiry of bonus points will be the last day of Dec of each year.

4.3. Point accumulation process: At the time of payment of purchase, Member must provide registered phone number and Member Code for the purpose of recording bonus points.

  • The time of point accumulation is within the same day of purchase.

  • Bonus points are not accepted to be recorded for the receipt or invoice in respect to transaction made before the successful of Membership’s registration.

4.4. Subject to provisions of a particular program, Members shall be requested to present ID card or passport to verify Member’s eligibility.

5. MEMBERSHIP TIERS

5.1. NWT Membership Program has four tiers: Standard, Silver, Gold and Platinum. Bonus points, eligible discount rate and other benefits are differently for each tier.

 

6. MEMBERSHIP BENEFIT

6.1. Member’s benefits are described below. We reserve the right to modify any Member’s benefits in accordance with applicable laws; and at the time at which the benefits are successfully changed, we shall make public announcement via our website and other communication channels.

(*) Bonus point redemption is to be deducted directly to the purchase only and could not be transferred into cash.

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7. MEMBER RESPONSIBILITY

7.1. Member shall honestly provide accurate data and take responsibility for information provided to NWT;

7.2. Member shall preserve and protect Member’s account information;

7.3. Member is responsible to provide Membership Code or registered phone number correctly  for the purpose of accumulating bonus points. Bonus Points shall only be accumulated by Member if Member shops in accordance with terms and conditions of the Membership Program.

7.4. If it is necessary to clarify the membership of Member, we have the right to request, and Member agrees to provide us, one or all documents to identify the Member.

7.5. The Member is responsible for paying any taxes and for making all applicable disclosures to third parties regarding to his/her membership benefits, including the party who paid for the transaction from which Member earned the membership benefits. We will not be liable for any tax liability, duty or other charges incurred by any member in connection with the issuance of membership benefits or awards.

7.6. Membership benefits may not be sold, bartered or transferred (other than by us or our agents). Any attempted transfer, sale or barter by Member or on Member behalf will be void. We and/or our NWT Membership Program affiliates may refuse to honor or recognize any membership benefits which we conclude have been transferred, sold or bartered.

8. CANCELLATION OF MEMBERSHIP

8.1. Member is entitled to cancel the membership of such Member by sending a written request to us. At the time we confirm the membership is cancelled, Member hereby acknowledges and agrees that all bonus points accumulated up to the time Member makes his or her request to cancel the membership shall be deleted if Member does not redeem them as requested; or bonus points that are insufficient to be redeemed shall be deleted due to cancelation of membership.

8.2. We may cancel accumulated bonus point, suspend or terminate Member’s membership at any time with immediate effect, in our sole discretion, Member has (a) acted in a manner inconsistent with applicable laws or ordinances, (b) acted in a fraudulent or abusive manner, (c) breached any of these terms and conditions, (d) engaged in fraud or abuse concerning commission, award usage or membership card and benefits, or (e) failed to pay any bill when due (if any) and (f) other cases that will be updated by our notification. In this case, we will notify Member by written notification and email.

8.3. We also take appropriate legal action if any of the items listed above occurs. Nothing contained in these terms and conditions shall limit us in the exercise of any legal or equitable rights or remedies.

 

9. OUR CUSTOMER SUPPORT

9.1. Please contact us at email: customerservice@naturalworld.vn or call us at (84) 3 2720 4689