TERMS & CONDITIONS

CUSTOMER CARE

For enquiries and support, please contact us at email: customerservice@naturalworld.vn or call us at (84) 3 2720 4689 should you need to talk to our customer care service.

GENERAL CONDITIONS

 - All products on our website fully comply with the Government regulations. We guarantee not to sell counterfeit or illegal products without custom claimed, and unknown origin goods.

 - Our products are qualified in line with strict technical standards, quality control, and food safety, product origins and labels. All activities on the website are conducted publicly, transparently, and legitimately.

 - By accessing and using this website, you acknowledge that you understand and agree with these Terms and Conditions. NWT reserves the right to amend, change, edit, add or remove any part of these Terms and Conditions at any time ("Changes"). Any such Changes will be effective immediately upon public posting without prior notice. And when you continue to use the website, it means you accept such Changes after public posting.

 - When accessing our website, the Customer must ensure you are at least 15 years of age or access under a parent or legal guardian's supervision. Customers guarantee that you have fully the legal capacity of a natural person to establish and exercise and perform civil transactions in accordance with the prevailing regulations and laws.

 

DATA USAGE

NWT has the right to use the information provided by the customer to:

  • Make delivery according to the address provided by the customer.

  • Update relevant information about offers, promotions or other announcements.

  • Process orders and problems encountered at the request of the customer.

  • Use information collected from cookies websites to improve the user experience and service quality.

  • Customers are responsible for keeping their account information secure.

Commitment To Personal Data Protection

- We are committed to ensuring the security and protection of your Personal Data in our possession and control by making reasonable security arrangements to prevent illegal access, collection, use, disclosure, copying, modification, disposal and other similar risks.

- NWT commits not to sell or share Personal Data that leads to the disclosure of your information without your consent, except as required by law or competent authorities or under set forth in this Privacy Policy.

- Customers are responsible for protecting your own payment, and delivery information to any other third party to avoid information disclosure. In the event that information is leaked due to your fault, NWT shall not be responsible for any problems arising.

- We always try our best to protect your Personal Data. In case of any complaints, requests or suggestions, please immediately contact us to notify and jointly handle them. Please note that, by this Privacy Policy, we do not guarantee the security of Personal Data and/or other information you provide on the platform of other third parties

Data Sharing

- NWT is committed to respecting privacy and the right to protect the personal information and payment information of customers. NWT shall not share our customers’ information with any other company, except for third parties directly related to delivery, payment processing, reimbursement, etc. 

 - Additionally, NWT can provide your personal information in the following truly necessary cases:

  • As required by law.

  • Share with advertising partners like Google for customer behavioral remarketing.

  • Market research and analysis reports and absolutely do not pass to third parties.

Cookies usage

 - NWT can automatically collect and store a number of information in the server log including details of how customers use and query NWT services. Identifying customer accounts in the browser as well as handling errors, language, browser, etc.

PRIVACY AND SECURITY

 

Purpose and scope of data collection

- We may collect your Personal Data through forms and in accordance with applicable law. Here are the sources from which we gather your information:

  • The information which you directly give us;

  • Information which you register our account or use our service;

  • Information which you provide to us in any forms, including but not limited to register form, or other relevant forms relating to any of our products, or services;

  • Automatic information is automatically obtained by our system when you interact with our website https://www.naturalworld.vn/;

  • Information which you provide the response or complaint to us;

  • Information about you from other legitimate sources.

Scope of information use

We use the information customers provided to:

 - Providing services and products to customers;

 - Send notifications regarding information exchange activities between customers and website https://www.naturalworld.vn/

 - Prevent activities that destroy customer's user account or customer imitation activities;

 - Contact and resolve customers in special cases

 - Do not use personal information of customers outside the purpose of confirmation and contact related to the operation at the website https://www.naturalworld.vn/

In case of legal requirements: we are responsible for cooperation in providing customer’s personal information when requested from judicial authorities including Procuracies, courts, police agencies investigate related to certain law violations of customers. Other than that, no one has the right to infringe on the personal information of customers.

Information storage time period

 - Customer Personal Data will be stored until a cancellation request is made. Apart from that, in any case, customer’s personal information will be kept confidential on the server of the website. In case of information is suspected fake, violating regulations, or in-active over 6 months, such information will be deleted.

People or organizations allowed to access the data

 - The information requested by us during the consultation and purchase process will only be used to the full scope as being described in this Policy. Included customer support and providing authorities when required.

  - Besides that, such information will not be disclosed to any other third party without the customer's consent.